Refund policy

You may request a return within 14 days after delivery. Because AYVELI products are ingestible supplements, we can only accept products that are unopened, unused and in their original sealed packaging, unless an item arrived damaged, faulty or incorrect.

Contact us through the Contact page before returning anything. Include your order number and, where relevant, clear photographs of the product and parcel.

After an approved return is received and inspected, we will notify you. Approved refunds are sent to the original payment method. Bank processing times may vary.

Original delivery charges, expedited delivery charges and return postage are not refundable unless the product was damaged, faulty or sent incorrectly. Statutory consumer rights remain unaffected.

Contact us promptly if you need to cancel an order. We cannot guarantee cancellation after fulfilment has started. Opened or unsealed supplements, gift cards and final-sale items cannot be returned unless required by applicable law.